Per our contractual agreement with your insurance carrier, we are obligated to collect Co-pays and deductibles at the time of service. Some co-pays will differ according to the nature of the visit. If you have an annual deductible associated with your plan you will be asked to make payment toward the amount that you are responsible for with your plan.
Medical Neurology will verify your insurance prior to and during your appointment with our office. Many plans are known to make changes in their coverage and benefits, and this is why we obtain your insurance card and identification during each visit. This process insures us to be able to bill your insurance correctly and inform you of any changes you may be unaware of.
Our billing department will make at least 2 attempts to obtain payment from your insurance carrier. If we are unable to obtain payment from your insurance, we will then bill you and ask that you assist us in following up with your insurance plan.
Our office sends out patient statements twice a month on any balance that is due from you after your insurance has settled the claim for the services. Our Billed Charges are based on the nation’s average charge for Neurology, which is considered a specialty. Our Billed Charges are generally reduced to the Insurance Contract Allowable Rate, which will vary per insurance. Therefore, your pricing is based off the Insurance Contracted Provider Discount Rate, and not the Billed Charges. After we have taken the contracted provider discount rate, you are billed for any deductibles, coinsurance and any amount that is not payable by your insurance, as determined by your insurance carrier. We accept Cash, Check, Visa and Master Cards, and our billing department can arrange payments on the remaining balance. To contact our billing department, please dial (702) 930-6398.
We generally require a referral to help us obtain payment from your insurance carrier, whether or not your insurance requires one. To help serve you better, we ask for copies of medical records pertaining to why you are being seen by us. We require a copy of your insurance card and Photo ID card.
If you have recently seen a previous neurologist and would like a transfer of care, we require previous neurology records and a referral, before determining the acceptance of your case.
If we receive a referral from your physician, we make 3 attempts to contact you. If possible, we will leave you a message.
If you are calling to schedule an appointment, please be prepared to give us your insurance information and your insurance ID number.
If we are not available to answer your call, please leave a message on our voice mail answering service. Please leave your full name, phone number and a brief message, and we will return your call as soon as possible.
We kindly ask you to give a 24 hour notice for all cancellations. Rescheduled appointments are arranged to the next available opening. If you cancel and/or No Show for 2 or more appointments, you may be subjected to a liability
Please be aware that you are responsible for your test results. Hence, we always encourage you to make a follow up appointment to discuss in detail these test results. If you are calling for your test result, a staff member will return your call within 48 hours. If you still have any more questions please ask our staff for a follow-up appointment if one hasn’t already been scheduled.
Prescription refills will only be made during business hours and can take up to 48 hours. Please be aware that some controlled scheduled prescriptions are not able to be called into your pharmacy and require you to stop by the office to pick up the prescription. We also now participate in E-Prescription, which gives us the availability of electronically submitting prescriptions to your local pharmacy or to your mail order pharmacy. We ask you to please bring in your pharmacy address, phone and fax number, so that we may be able to electronically send your prescriptions.
You must sign a medical records release form in order for us to release your records to yourself or any other parties. You will be asked to provide a photo ID and pay for a copy fee of $.60 per page. We will not release your records without your written consent.
Our business hours are:
Monday through Thursday 8:00 A.M. to 4:00 P.M. and
Friday 8:00 A.M. to 2:00 P.M.
If you need to cancel or reschedule your appointment we would appreciate at least 24 hours notice. If you are 15 minutes late, we may not be able to see you and may have to reschedule your appointment time.
You may have your pharmacy fax a prescription refill request on any medication that was previously prescribed. Please make sure to have your request made five working days prior to your prescription running out to allow for processing time.
